Privacy and cookies

Revised 27th April 2018.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

We are required by the General Data Protection Regulation (GDPR), effective 25th May 2018, to disclose information about who we are and what personal data we collect about visitors to this website (including the cookies used). See here for more information about GDPR.

This business

Trades as:
West End Acupuncture

Trades from:
12 Ingersley Rise
West End
SO30 3DN

What information do we collect and why do we collect it?

1. For the purpose of monitoring use of this website, we collect, store and use information about your visits to and use of this website (including your IP address, geographical location, browser type and version, computer type, its operating system, referral source, length of visit, page views, which pages you look at).

2. If you contact us by email or other communication, we will record your name, your email address, your contact phone number (if supplied to us) and any other information that you choose to send to us.

This information is recorded only for us to contact you and is not used for any marketing purposes. You may confirm or decline permission for us to retain this information, or may request its removal from our records at any time by contacting us by email, phone or in writing at the address shown above.

We do not provide information to any third parties unless obliged to by law.

How we may use your personal information

Personal information submitted to us via this website (e.g. by email) will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) enable your use of the services available on the website;

(c) send you email notifications which you have specifically requested;

(d) send to you communications relating to our business where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require any communications);

(e) deal with enquiries and complaints made by you or about you relating to the website.

(f) Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not provide your personal information to any third parties except as defined below in this privacy policy.


What are cookies?

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both “session” cookies and “persistent” cookies on this website. We use the “session” cookies to keep track of you whilst you navigate the website and use the “persistent” cookies to enable our website to recognise you when you visit again.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies may, however, have a negative impact upon the usability of many websites.

“session” cookies will be deleted from your computer when you close your browser.
“persistent” cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Cookies used on this website

We enable to you to accept or decline cookies when you visit this website. You may also accept or decline cookies on any subsequent visits to this website.

1. Google Maps

Used by Google to store user preferences and information when viewing pages with Google Maps on them.

2. GDPR compliance cookie

Stores your preference for cookies on this website. This cookie does not collect any personal data about you.

3. Social networking media

Facebook, Linkedin® and Google+ (and other social websites) need to know who you are to work properly.

Security of your personal information

We will take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of your data sent to us over the internet.

Your rights

You may instruct us by email or in writing to provide you with any personal information we hold about you.
Note: Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold such personal information to the extent permitted by law.

You may instruct us by email or in writing at any time not to process your personal information.

You may instruct us by email or in writing to update, amend or remove the personal information which we may hold about you.

Disclosure of your information

We may disclose information about you to any of our employees, officers, agents or suppliers insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to any third party.

Third party websites

We are not responsible for the privacy policies or practices of third party websites which may be linked from this site.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Contact us

If you have any questions about this privacy policy or our treatment of your personal information, please contact us by email or by post to:

West End Acupuncture
12 Ingersley Rise
West End
SO30 3DN

BAcC logo

John Porteous West End Acupuncture
12 Ingersley Rise
West End
SO30 3DN

phone: 023 8032 7022
mobile: 07847 110275
Send email